Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather data you choose to share with us. This may include your name, business name, email address, phone number, delivery addresses, and details about your floral requirements. Payment details are collected when you place orders, though processing occurs securely through our payment partners.

For our corporate clients, we may also collect extra business details such as company registration information, preferred delivery times, and budget considerations to help us tailor our service to your needs.

Our site automatically gathers certain technical information when you visit. This includes your IP address, browser type, device data, and how you navigate the site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Keeping records for business and legal compliance

We also use aggregated, non-identifiable data to understand market trends and optimize our operations. For example, we might analyze which types of arrangements are most popular during different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out at any time by using the unsubscribe link in our emails or reaching out to us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our organizational network and is shared only when necessary to provide our services or as required by law.

We work with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and employ multiple protective measures. Our systems use encryption for sensitive data in transit, secure servers for storage, and regular security updates to defend against threats.

We implement physical safeguards for our office systems and limit access to personal information to staff who need it for work. Our team regularly trains on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that comply with industry standards. We do not store full card numbers on our systems; this information is managed by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our safeguards to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You may request to view what we hold, ask us to correct inaccuracies, or request deletion of your information when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal obligations. Order records are kept for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our pages. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper site functionality, enabling basic navigation and secure access. These cookies do not collect personally identifiable information and are enabled by default when you browse.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and improve user experience. The data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings in your browser. Note that disabling some cookies might affect certain features and your overall browsing experience.

Business Transfers and Changes

If Stable Horizon Route undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, offerings, or legal requirements. When material changes occur, we will notify you by email or by posting a notice on our site before they take effect.

Minor clarifications or administrative updates may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. Some service providers may process data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations related to business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.